Mediation – Break the deadlock and get back into a conversation

To resolve tensions and conflicts on your own.

Mediation is an efficient, future-oriented and confidential process in which a neutral person – the mediator – supports the two conflicting parties in getting back into the conversation. Mediators mediate and help the conflicting parties to independently find an agreement that takes into account the interests of both sides.

My mission is to help people in their professional life to hold difficult conversations, to work with tensions and to resolve conflicts in an appreciative way. I am personally convinced of the possibilities that mediation offers here.

What characterises mediation?

Participation is voluntary, and the content of the discussions is confidential. The process is flexible and allows a variety of different situations to be handled. If successful, mediation usually ends with a binding agreement between both sides.

Mediation is useful if you …


have the impression that the conflict is mainly on an emotional level.


want a solution that is tailored to the needs of both sides.


want or need to work with your counterpart in the future.


want to play an active role in naming tensions and resolving conflicts.

What types of mediations I conduct

Another important principle of mediation is: You are the experts of your conflicts. You have the potential to find solutions – and I as a mediator guide you through this process. Unlike many other mediators, I am not a lawyer. I studied business administration and therefore qualified as a business mediator. I can help you resolve conflicts within organizations as well as between organizations.

Examples are:

  • Team conflicts and conflicts with colleagues — Changes in teams always change the group dynamics as well. Tensions often arise here. These can be resolved by means of mediation and thus strengthen the team.
  • C-Level and management board  — In moments of change in personal situations or a new orientation, conflicts can arise in top management. Clear these out of the way so that you can concentrate on steering your company again.
  • Company succession — When there is a generational change and the areas of responsibility and roles change, this does not happen without friction. Here, mediation helps to preserve the “heritage” and at the same time to direct the view into a new future.
  • Conflicts between supplier and customer — Instead of relying only on what was once agreed in contracts, mediation offers the possibility here to quickly find an agreement on the matter.

Starting a mediation

You can imagine to solve your conflict by means of mediation? Please feel free to contact me. At your request, I will contact the other party and clarify whether they are willing to engage in mediation. Subsequently, all information necessary for the mediation process will be exchanged, while maintaining full confidentiality.

The mediator’s fee is generally charged on an hourly basis. In most cases, these costs are shared equally by both parties.

Lisa Kohlrusch

I am happy to support you with offers in the area of conflict moderation, business mediation or team mediation.

If you would like to learn more about my work, feel free to write me directly at or use the contact form.